Returns & Refunds
Your satisfaction is our priority. Easy returns within 30 days.
Return Process
Contact Us
Email us within 30 days of receiving your order
Get Approval
Receive return authorization and shipping instructions
Ship Back
Send the product back in original packaging
Get Refund
Receive refund within 5-7 business days
Eligible for Return
- Product received within the last 30 days
- Unopened and in original packaging
- Product damaged during shipping
- Wrong item received
- Quality issues with sealed product
Not Eligible for Return
- Opened or used products
- Products returned after 30 days
- Items without original packaging
- Sale or clearance items
- Products damaged by customer
Refund Policy
Refund Timeline
Once we receive your return, refunds are processed within 5-7 business days. The refund will be credited to your original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the product is defective or we sent the wrong item. We recommend using a trackable shipping service.
Exchanges
We don't offer direct exchanges. If you need a different product, please return your item for a refund and place a new order.
Damaged or Defective Products
If your saffron arrives damaged or has quality issues, contact us immediately with photos. We'll send a replacement at no cost or issue a full refund including shipping.